Provo Car Medic (“we”, “our”, or “us”) operates the website

and provides services related to automotive repair and maintenance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us via SMS. By using our website or providing your information through SMS, you agree to the practices described in this policy.

2. Information We Collect

Personal Information: We may collect personally identifiable information, including your name, email address, telephone number, and other contact details when you voluntarily submit them through forms, SMS, or other communication channels.Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, and pages visited.SMS Data: When you subscribe to or interact with our SMS service, we collect your mobile phone number, message content, delivery status, and any responses you provide.

3. Use of Your Information

We use the collected information for the following purposes:

To Provide and Improve Services: Deliver the services you request, enhance user experience, and optimize website functionality.SMS Communications: To send you SMS messages regarding appointment reminders, service updates, promotions, or other notifications. All SMS communications are sent through our third-party provider, Twilio, and are subject to their guidelines and industry best practices.Customer Support: To respond to inquiries, provide customer support, and resolve issues.Legal Compliance: To comply with applicable laws and regulations, including SMS opt-in/opt-out requirements.

4. SMS Communications and Twilio Compliance

Opt-In and Consent: By providing your mobile phone number, you explicitly consent to receive SMS messages from Provo Car Medic. Consent is not a condition of purchase.Message Frequency and Content: SMS messages may include appointment reminders, service updates, promotional offers, and important service information. Message and data rates may apply.Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS you receive, or by contacting us directly at the contact information provided below. Once you opt out, we will cease sending SMS messages except for those messages required for transactional purposes (e.g., service updates).Twilio Integration: We use Twilio to facilitate our SMS communications. Your information may be processed in accordance with Twilio’s privacy policies and procedures.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share information with trusted third-party service providers (such as Twilio) who assist in operating our website, processing SMS messages, and delivering other services, subject to strict confidentiality agreements and security measures. We may also disclose your information if required by law or in response to legal process.

6. Data Security and Retention

Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information. You may also object to or restrict certain types of processing. To exercise these rights or for any questions regarding your data, please contact us using the contact information below.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Provo Car Medic

Email:
[email protected]

Phone:
(801) 370-3333

Address:
660 East 300 South Street